Five tools for running customer service with AI - a help desk for ticketing, a live chat platform with AI chatbots, a unified platform that combines an AI Agent with chat and a help desk, and two AI support agents trained on your own website that also take actions such as booking meetings and checking orders. Three of the five come from the same company (Text, LiveChat, and HelpDesk), so we compared where they overlap and when an independent agent is the simpler choice.
AI help desk and ticketing system that puts email, live chat, Messenger, and SMS in one inbox
✓ Email, live chat, Messenger, and SMS arrive in one inbox, and a conversation that changes channel stays a single thread
✗ Essential includes only 3 ticketing rules and 10 AI resolutions a month, so growing teams will move to the $79 Growth plan
💰 Free trial👤 Small and growing support teams that want one shared inbox with ticketing, automation, and AI help for answering and routing customer messages
AI customer service platform that combines an AI Agent, live chat, help desk, and inbox to turn support conversations into sales
✓ One platform for an AI Agent, live chat, help desk, and shared inbox instead of separate tools
✗ Essential includes only 10 AI resolutions a month and Growth 200, so higher volumes need extra resolution packages at $49.50 per 50
💰 Free trial👤 Ecommerce stores and support teams, especially on Shopify, that want an AI Agent, live chat, and a help desk on one platform and want support conversations to drive sales
Live chat software with AI chatbots and an agent Copilot to sell more and support customers on your website
✓ Established live chat tool with a free 14-day trial, no credit card required, and 200+ integrations including Shopify and WordPress
✗ Priced per person each month, so cost grows with the size of your support team
💰 Free trial👤 Ecommerce stores and B2B companies that want real-time chat on their website to answer visitors, increase sales, and automate routine support questions with chatbots
AI support agents that learn your website and complete real tasks, not just answer FAQs
✓ AI Actions complete real tasks (bookings, billing, lead capture) beyond just answering questions
✗ No free tier — only a 7-day free trial before a paid plan is required
💰 Free trial👤 Support teams and growing businesses that want an AI agent to resolve FAQs and complete real actions (bookings, billing lookups, lead capture) on their website, with a clean handoff to a human agent when needed
AI agent for your website that answers questions, captures leads, and takes action
✓ Trains directly on a website's pages, help docs, and PDFs with no manual scripting
✗ Free plan is capped at 30 message credits/month, too low for real traffic
💰 Freemium👤 SaaS companies, e-commerce stores, and agencies that want to automate repetitive customer support and lead capture on their website without losing the option for a human to step in on complex questions
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