AIFindBusiness & Operations
HelpDesk
AI help desk and ticketing system that puts email, live chat, Messenger, and SMS in one inbox
HelpDesk (HelpDesk.com) is a ticketing system for support teams, from the same company as LiveChat and ChatBot and now sold under the Text brand. It brings email, live chat, Messenger, and SMS into one AI-assisted inbox, where a conversation that starts on Messenger and continues over email stays a single thread. Automation and workflows route tickets and chats, push leads to a CRM, and follow up without code, while AI tools help write, route, and resolve cases through an AI Agent, an AI Copilot with reply suggestions and text edits, and ticket summaries and tag suggestions on higher plans. Teams can be organized by language, location, or skill, with private notes, collision detection, and shared views. It integrates with Shopify, HubSpot, Salesforce, Slack, Webflow, WordPress, WooCommerce, and Klaviyo, and lists SOC 2 data security. The company reports 100,000+ experts using it and a free 14-day trial with no credit card.
- Best for
- Small and growing support teams that want one shared inbox with ticketing, automation, and AI help for answering and routing customer messages
- Pricing
- Free 14-day trial, no credit card required; Essential $19 per user per month billed yearly ($25 monthly): ticketing, canned responses, 3 ticketing rules, 1 AI Agent with 10 AI resolutions a month, AI Copilot; Growth $79 per user per month billed yearly ($99 monthly): 20 custom fields, 10 ticketing rules, up to 10 teams, 10 AI Agents with 200 AI resolutions a month, ticket summaries, performance reports; Enterprise custom with HIPAA, SSO, and white-label widget
Pros
- Email, live chat, Messenger, and SMS arrive in one inbox, and a conversation that changes channel stays a single thread
- Automation without code for routing tickets, tagging, and following up, plus AI for writing, routing, and resolving cases
- Teams by language, location, or skill with private notes, collision detection, and shared views
- Free 14-day trial with no credit card, and SOC 2 data security
Cons
- Essential includes only 3 ticketing rules and 10 AI resolutions a month, so growing teams will move to the $79 Growth plan
- Priced per user each month, so cost scales with the size of the support team
- Part of the same Text family as LiveChat and ChatBot, so features such as live chat and chatbots overlap with those separate products
Core features
- • Ticketing with statuses, priorities, and automated assignment
- • Shared inbox for email, live chat, Messenger, and SMS
- • Workflow automation and routing rules without code
- • AI Agent for resolving cases and AI Copilot with reply suggestions and text edits
- • Ticket summaries, tag suggestions, and automated tags on Growth
- • Teams by language, location, or skill with private notes and collision detection
- • Canned responses, custom fields, and performance reports
- • Integrations with Shopify, HubSpot, Salesforce, Slack, Webflow, WordPress, WooCommerce, and Klaviyo
- • Enterprise: custom AI Agents, SSO, audit logs, HIPAA, and a white-label widget
Use cases
- 1. Running customer support from one ticketing inbox across email and chat
- 2. Routing and prioritizing tickets automatically so urgent cases are handled first
- 3. Speeding up replies with AI suggestions and summaries
- 4. Splitting a support team by language or skill
- 5. Pushing leads from conversations into a CRM automatically
FAQ
Is there a free trial?
Yes. HelpDesk offers a free 14-day trial with no credit card required.
Which channels go into the inbox?
Email, live chat, Messenger, and SMS, with conversations that change channel staying in one thread.
Does it include AI?
Yes. It includes an AI Agent, an AI Copilot with reply suggestions and text edits, and on higher plans ticket summaries and tag suggestions.
How is it priced?
Essential is $19 per user per month billed yearly, Growth is $79 per user per month billed yearly, and Enterprise is custom.
Text
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