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Text

AI customer service platform that combines an AI Agent, live chat, help desk, and inbox to turn support conversations into sales

ai-customer-serviceai-agentlive-chathelp-deskshopify
4.5 / 5Open Site

Text (Text.com) is the platform brand that brings together the company's customer service products: an AI Agent, live chat (LiveChat), a help desk (HelpDesk), a shared inbox, and the ChatBot builder. The idea is to turn the conversations a support team already has into revenue. The AI Agent answers questions, spots buying signals, and sells through a live Shopify catalog with cart recovery campaigns, a checkout chat widget, proactive chat invitations, and buying-intent detection, while an AI Copilot helps human agents with reply suggestions, text edits, chat and ticket summaries, tag suggestions, and chat topics. Skills, tone of voice, multilingual replies, a knowledge base, and human takeover keep it controllable. It connects to Shopify, WordPress, WooCommerce, Webflow, Adobe Commerce, and BigCommerce, offers a Text API and a Text MCP that plugs it into any AI assistant, desktop and mobile apps, and SOC 2 Type 2 security. The company says it has 20+ years in customer service and 30,000+ teams; customer revenue figures on its site are the company's own reported case studies.

Best for
Ecommerce stores and support teams, especially on Shopify, that want an AI Agent, live chat, and a help desk on one platform and want support conversations to drive sales
Pricing
Test for free with a 14-day trial; Essential $19 per user per month billed yearly ($25 billed monthly): 1 AI Agent, 10 AI resolutions a month, 5 reply suggestions and 5 text edits per user, 50 live visitors tracked, 3 proactive campaigns; Growth $79 per user per month billed yearly ($99 monthly): 10 AI Agents, 200 AI resolutions a month, 50 reply suggestions and 100 text edits per user, 400 live visitors, 30 proactive campaigns; Enterprise custom; extra AI resolutions in packages of 50 for $49.50

Pros

  • One platform for an AI Agent, live chat, help desk, and shared inbox instead of separate tools
  • Built to sell through service: live Shopify catalog, cart recovery, checkout chat widget, and buying-intent detection
  • Human control through custom skills, tone of voice, a knowledge base, and human takeover, plus an AI Copilot for agents
  • Includes a Text API and MCP, desktop and mobile apps, and SOC 2 Type 2 security

Cons

  • Essential includes only 10 AI resolutions a month and Growth 200, so higher volumes need extra resolution packages at $49.50 per 50
  • Priced per user each month, and the jump from $19 to $79 per user is large
  • Revenue claims on the site, such as 266% higher conversion rates, are company-reported results from its own customers, so treat them as marketing figures

Core features

  • • AI Agent that answers questions, spots buying signals, and sells
  • • Live chat, help desk, and a shared inbox on one platform
  • • Live Shopify catalog, cart recovery campaigns, and a checkout chat widget
  • • Proactive chat invitations and buying-intent detection
  • • AI Copilot with reply suggestions, text edits, and chat and ticket summaries
  • • Custom skills, tone of voice, multilingual replies, and a knowledge base
  • • Human takeover and conversation history
  • • Integrations with Shopify, WordPress, WooCommerce, Webflow, Adobe Commerce, and BigCommerce
  • • Text API, Text MCP, and desktop and mobile apps

Use cases

  1. 1. Turning support conversations on a Shopify store into sales
  2. 2. Resolving routine customer questions with an AI Agent and handing the rest to people
  3. 3. Recovering abandoned carts with proactive chat campaigns
  4. 4. Running live chat and a help desk from one inbox
  5. 5. Plugging customer service data into an AI assistant through MCP

FAQ

What is the relationship between Text, LiveChat, ChatBot, and HelpDesk?

They come from the same company. Text is the platform brand that brings its AI Agent, live chat, help desk, and inbox together, while LiveChat, ChatBot, and HelpDesk are also available as separate products.

Is there a free trial?

Yes. You can test it for free with a 14-day trial.

How is it priced?

Essential is $19 per user per month billed yearly ($25 monthly), Growth is $79 per user per month billed yearly ($99 monthly), and Enterprise is custom.

Does it work with Shopify?

Yes. It includes a live Shopify catalog, cart recovery campaigns, a checkout chat widget, and sales reports tied to chats.

Text

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