TrueReview is a review management platform that sends SMS and email review requests, monitors reviews from Google, Facebook and other sources, and uses AI to draft and automate replies. Plans start at $29 a month on annual billing with a 14-day trial. It suits local and multi-location businesses that want more Google reviews.
TrueReview automates the steps from asking for a review to answering it. You send requests individually, in bulk from a CSV, or automatically through Zapier and direct integrations with your CRM, POS or booking tools, then follow up with drip campaigns. Customers can respond with a direct link, star rating, reactions or a survey. A dashboard monitors reviews, an AI generator drafts responses, new Google reviews can get automatic replies, and AI tags and filters reviews and summarizes sentiment. Review Radar scans incoming Google reviews for possible policy violations and guides you to report them, and teammate mentions can be tracked and ranked.
| Plan | Annual billing | Monthly billing | Highlights |
|---|---|---|---|
| Starter | $29/mo | $49 | 250 requests a month, 1 location, 5 AI response suggestions |
| Small Business | $59/mo | $99 | 500 requests, SMS follow-up, surveys, AI response generator |
| Premium | $179/mo | $299 | 2,500 requests, 5 locations, AI auto-tagging, unlimited teammates |
The 14-day trial includes up to 250 free review requests, and extra locations cost $39 a month each.
Where it holds up: it removes the manual work of asking for reviews, the follow-up sequences raise response rates, and AI replies save time on busy review profiles. Integrations through Zapier and POS or CRM tools let requests go out automatically after a sale or appointment, and Review Radar helps flag reviews that may break Google's rules.
Where it falls short: SMS requests work only in the US and Canada after verification. Starter limits you to 1 location and 5 AI response suggestions a month, so the fuller AI features need a higher plan. Request volume is capped per plan, and extra locations add cost.
If you only need a handful of reviews a year, a free direct Google review link and QR code may be enough. If most of your customers are outside the US and Canada and you rely on SMS, check whether email alone meets your needs. And avoid using any tool to send review requests only to happy customers, since review gating can break platform rules.
For customer messaging, see Text.com and LiveChat. For booking, see Cal.com. Browse the Best AI Tools for Local Service Businesses and Best AI Sales & Marketing Ops Tools collections.
How much does TrueReview cost? Starter is $29 a month on annual billing, Small Business is $59, and Premium is $179. Monthly billing is $49, $99 and $299.
Is there a free trial? Yes. The 14-day trial includes up to 250 free review requests.
Does it work outside the US? Email requests are not limited to those countries, but SMS requests are available only in the US and Canada.
Does it use AI? Yes. It offers an AI review response generator, automated replies, AI tagging and filtering, and sentiment insights, with limits that depend on the plan.
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Paul
Founder & Editor, AIFind
Paul is an experienced Human Resources professional with a background in applying technology, data analytics, and workflow optimization to HR management. Outside his corporate HR career, he's a seasoned content creator and digital entrepreneur: he built a YouTube channel to 60,000+ subscribers over 10 years, ran a print-on-demand e-commerce business on platforms like GearBubble, and actively uses AI tools and automation in both his own projects and enterprise work — the hands-on experience behind AIFind's tool research and reviews.
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