AIFind
Sales & Marketing
TrueReview
Review management platform that sends SMS and email review requests, monitors reviews, and writes AI replies to grow your Google reviews
TrueReview helps local businesses collect and manage online reviews. You send personalized SMS and email review requests (individually, in bulk by CSV, or automatically through Zapier and direct integrations with your CRM, POS, or booking tools), follow up with automated drip campaigns, and choose how customers respond with a direct link, star ratings, reactions, or surveys. A unified dashboard monitors reviews from Google, Facebook, TrueReview and other platforms. AI features include AI-generated review responses, automated replies to new Google reviews, AI auto-tagging and filtering, and sentiment and trend insights. Review Radar scans incoming Google reviews for possible policy violations and guides you to report them. Teammate mentions in reviews can be tracked and ranked, and an embeddable widget shows reviews on your site. Plans are priced by review-request volume, with a 14-day free trial that includes up to 250 free review requests. SMS requests are available in the US and Canada.
- Best for
- Local and multi-location businesses such as clinics, salons, restaurants, and service companies that want more Google reviews and a simple way to monitor and reply to them
- Pricing
- 14-day free trial with up to 250 free review requests; Starter $29/mo billed annually ($49 monthly) for 250 requests a month, 1 location; Small Business $59/mo billed annually ($99 monthly) for 500 requests; Premium $179/mo billed annually ($299 monthly) for 2,500 requests and 5 locations; extra locations $39/mo each; annual billing saves 40%
Pros
- Automates review requests by SMS and email, with follow-up sequences and integrations through Zapier, CRMs, and POS tools
- AI review response generator, automated replies to new Google reviews, and AI tagging and sentiment insights
- Review Radar flags possible Google policy violations in incoming reviews
- 14-day free trial with up to 250 free review requests, and plans from $29 a month on annual billing
Cons
- SMS review requests are only available in the US and Canada, after verification
- Starter allows only 1 location, 1 campaign, and 5 AI response suggestions a month, so full AI features need a higher plan
- Request volume is capped per plan (250, 500, or 2,500 a month), and extra locations cost $39 a month each
- Asking for reviews must follow each platform's rules, and review gating is risky, so request reviews from all customers
Core features
- • SMS and email review requests with automated follow-ups
- • Bulk CSV import and Zapier or direct integrations
- • Direct link, star rating, reactions, and survey request types
- • Review monitoring across Google, Facebook, and other sources
- • AI review response generator and automated replies
- • AI auto-tagging, filtering, and sentiment insights
- • Review Radar for possible policy-violating Google reviews
- • Teammate mentions tracking and embeddable review widget
- • Multi-location support
Use cases
- 1. Asking every customer for a Google review after an appointment or sale
- 2. Replying to new reviews faster with AI-drafted responses
- 3. Monitoring reviews from several platforms in one dashboard
- 4. Spotting and reporting reviews that may violate Google policy
- 5. Managing reviews across several business locations
How to use
Start the 14-day free trial, connect your Google Business Profile or review links, add customers manually, by CSV, or through an integration, send SMS or email review requests with follow-ups, then monitor reviews and use AI to draft replies.
Pricing plans
Starter
$29/mo billed annually ($49 monthly)
- • 250 review requests a month
- • 1 location, 1 campaign
- • 3-step email follow-up
- • 5 AI response suggestions a month
Small Business
$59/mo billed annually ($99 monthly)
- • 500 review requests a month
- • SMS and email follow-up
- • Surveys
- • AI review response generator
Premium
$179/mo billed annually ($299 monthly)
- • 2,500 review requests a month
- • 5 locations included
- • Unlimited campaigns and teammates
- • AI auto tagging and filtering
FAQ
How much does TrueReview cost?
On annual billing, Starter is $29 a month, Small Business is $59, and Premium is $179. Monthly billing is $49, $99, and $299. Extra locations cost $39 a month each.
Is there a free trial?
Yes. The 14-day trial includes up to 250 SMS and email review requests at no cost.
Does it work outside the US?
Email review requests work generally, but SMS requests are available only in the US and Canada after verification.
Does it use AI?
Yes. It offers AI-generated review responses, automated replies, AI auto-tagging and filtering, and AI sentiment insights, with limits depending on the plan.
Which review sites can it monitor?
Google, Facebook, TrueReview, and other supported sources. Starter monitors up to 3 sources, Small Business 5, and Premium all supported sources.
TrueReview
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