AIFindSales & Marketing
LiveChat
Live chat software with AI chatbots and an agent Copilot to sell more and support customers on your website
LiveChat is customer service software that puts a chat window on your website so your team can talk to visitors in real time, start conversations with pre-set messages, recommend products, and guide shoppers to a purchase. It adds AI in two ways: chatbots (built with its ChatBot.com product) that handle routine questions automatically, and a Copilot inside the app that helps agents with text enhancement, tag suggestions, and chat summaries. Its newer LiveChat 2.0 inbox adds a revenue counter for both human agents and AI agents, and a Text AI Agent aims to turn service conversations into sales. Plans cover chat history, visitor tracking, campaigns, widget customization, reporting, and agent management, with a work scheduler and staffing prediction on higher tiers. It connects with 200+ integrations including Shopify, WordPress, Wix, Squarespace, Webflow, WhatsApp, Messenger, and Mailchimp, and reports 35,000+ companies.
- Best for
- Ecommerce stores and B2B companies that want real-time chat on their website to answer visitors, increase sales, and automate routine support questions with chatbots
- Pricing
- Free 14-day trial, no credit card required; Starter $19 per person per month billed annually (1 user, 60-day chat history, 1 recurring campaign); Team $49 per person per month billed annually (unlimited users, unlimited chat history and campaigns); Business $79 per person per month billed annually (adds a work scheduler, staffing prediction, advanced reporting, and SMS and Apple Messages for Business); Enterprise by quote
Pros
- Established live chat tool with a free 14-day trial, no credit card required, and 200+ integrations including Shopify and WordPress
- Combines human live chat with AI: chatbots for routine questions and a Copilot that enhances agents' text, suggests tags, and summarizes chats
- Sales-focused features such as pre-set messages and product recommendations, with the new inbox showing a revenue counter
- Support included on every plan around the clock (24/7/365)
Cons
- Priced per person each month, so cost grows with the size of your support team
- The cheapest Starter plan allows only 1 user, 60-day chat history, and one recurring campaign
- The chatbot automation is built with a separate ChatBot.com product, and features such as scheduling, staffing prediction, and advanced reporting need the $79 Business plan
Core features
- • Real-time live chat widget for your website
- • Pre-set messages, product recommendations, and sales tools
- • AI chatbots for routine questions through ChatBot.com
- • Copilot for agents: text enhancement, tag suggestions, and chat summaries
- • Text AI Agent and an inbox with a revenue counter for humans and AI agents
- • Visitor tracking, campaigns, and chat history
- • Work scheduler, staffing prediction, and agent performance reports on Business
- • 200+ integrations including Shopify, WordPress, Wix, WhatsApp, Messenger, and Mailchimp
- • SMS and Apple Messages for Business on Business
Use cases
- 1. Answering shopper questions in real time to increase online sales
- 2. Running customer support from one chat inbox with several agents
- 3. Automating routine questions with a chatbot and handing complex ones to a person
- 4. Speeding up agent replies with AI text enhancement and chat summaries
- 5. Tracking which website conversations lead to revenue
FAQ
Is there a free trial?
Yes. LiveChat offers a free 14-day trial with no credit card required.
How is LiveChat priced?
Per person per month billed annually: Starter $19, Team $49, and Business $79, with Enterprise by quote.
Does LiveChat use AI?
Yes. It offers AI chatbots through ChatBot.com for routine questions, and a Copilot inside the app that helps agents with text enhancement, tag suggestions, and chat summaries.
What does it integrate with?
More than 200 integrations, including Shopify, WordPress, Wix, Squarespace, Webflow, WhatsApp, Messenger, and Mailchimp.
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